FREE UK RETURNS

For returns of non-sale* items within the UK we offer a free returns service via Collect+.

We offer a 14-day return or exchange policy from the day you receive your order.

We're happy to refund any frames/sunglasses you are not 100% happy with providing we receive them unused, as new, within this 14-day period.

You will be credited via your original method of payment and notified via email when this process is complete.

The following items are exempt from being refunded:

Prescription eyewear (once prescription lenses have been fitted, the frame and lenses are both classed as bespoke items and may only be returned if faulty)
Outbound shipping costs (we pay for the inbound return shipping label, but will not refund any original outbound shipping charges)

To make a return on a UK order please visit our returns center.

To make a return on a non-UK order (i.e. an order shipped to an address outside of the UK, please refer to the International Returns info below)

* A sale item is a product with a "slashed" price i.e. a discounted price. The slashed price is visible on the product page of the website.

For sale items, UK customers must pay for a tracked returns service which is insured for the value of at least £200 e.g. Royal Mail Special Delivery.

IN-STORE RETURNS

We offer a 14-day return or exchange policy from the day of purchase on non-bespoke sunglass orders only.

Prescription eyewear is classed as a bespoke item and will have been modified to fit your face shape and/or prescription, so we don't usually accept returns on prescription eyewear.

We're happy to refund any non-prescription sunglasses you are not 100% happy with, providing we receive them unused, as new, within this 14-day period, with the non-usage tag still attached.

INTERNATIONAL RETURNS

We offer a 14-day return or exchange policy from the day you receive your order.

We're happy to refund any frames/sunglasses you are not 100% happy with providing we receive them unused, as new, along with a completed returns form within this 14-day period.

You will be credited via your original method of payment and notified via email when this process is complete.

The following items are exempt from being refunded:

Prescription lenses
Outbound shipping costs

Items must be returned to the UK address provided on the returns form, via a tracked shipping method.

It is important that a tracked service is used, or if your return gets lost you won't be covered.

We suggest that you use the Click-N-Ship service from USPS - the approximate cost is $25.

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